Meet the team

Shana is our Operations Manager and Body Corporate Manager, bringing over 15 years extensive experience in the Body Corporate Industry.

Throughout her career, she has developed a comprehensive understanding of the legislative and operational requirements governing community titles schemes. Shana is highly experienced in advising Committees, preparing and administering meetings, overseeing financial management processes including budgeting and insurance, and ensuring ongoing compliance with statutory obligations.

She has worked closely with Committees and Building Managers across a broad range of maintenance and capital works projects, providing clear, practical guidance to support informed decision-making. Shana also has experience assisting with dispute resolution and mediation matters, approaching complex situations with professionalism, sound legislative knowledge, and a solutions-focused mindset.

Her leadership capability, strong governance knowledge, and commitment to best-practice body corporate management enable her to deliver consistent, compliant, and client-focused outcomes.

Joanne has been part of the Body Corporate industry since 2015 and brings a wealth of experience across a broad range of property types and management modules. She has successfully managed schemes under the Accommodation, Commercial, Standard and Small Schemes Modules as well as BUGTA, BMSs, PBCs, and even Waterways. This diverse experience has given her a strong understanding of the varying needs and complexities of community titles schemes.

In her Business Development role, Joanne works closely with both existing schemes and brand new developments, guiding projects from initial planning through to establishment and ongoing management.  She partners with developers, consultants and project teams from the early stages to ensure a smooth transition from construction to a fully operational Body Corporate.  Her hands-on involvement from start to finish ensures compliant documentation, strong governance structures and a seamless setup that supports the long-term success of each community.

Joanne is committed to delivering clear, practical advice aligned with current legislation, empowering Committees and Owners to make informed decisions. Known for her professionalism, proactive approach and attention to detail, she builds strong relationships and consistently strives to achieve positive outcomes for the communities she manages.

Outside of work, Joanne loves spending quality time with her family, whether at the beach, camping or fishing, valuing the balance that time outdoors brings to her life and career.

Originally from Townsville, Catrina made the move to the Sunshine Coast a decade ago with her husband and has since become an integral part of the local strata community. She began her career in the strata industry in 2012 as a portfolio assistant, where she developed a strong understanding of the administrative and operational foundations of strata management.

Through dedication, professionalism, and a genuine passion for helping communities thrive, Catrina quickly advanced in her career. Her leadership abilities and commitment to excellence saw her progress to the role of team leader, where she guided and mentored a team of administrative assistants, fostering their growth and ensuring high standards of client service across her department.

Now, as a Strata Manager at AAA Body Corporate, Catrina oversees a diverse portfolio of schemes ranging from small two-lot complexes to larger seventy lot communities. She values building meaningful relationships with committees and owners, focusing on open communication, transparency, and collaboration to achieve positive outcomes for all stakeholders.

Catrina’s extensive industry knowledge, attention to detail, and proactive approach ensure her clients receive professional, responsive, and reliable support in every aspect of strata management. She takes pride in delivering personalised service and helping create well-managed, harmonious communities where owners feel informed and valued.

Outside of work, Catrina enjoys spending time with her husband exploring the Sunshine Coast lifestyle — whether it’s discovering new local spots, enjoying the outdoors, or connecting with family and friends.

Kaila has been part of the strata management industry since 2008 and brings a wealth of knowledge and experience to her role. Over the years, she’s successfully managed a wide variety of properties — from residential and commercial buildings to mixed-use developments — and takes pride in helping each community run smoothly and efficiently.

With more than 15 years of hands-on experience, Kaila understands that every building and community is unique. She enjoys working closely with owners and committees to create positive, well-organised environments where residents can feel confident that their property is in capable hands.

Kaila is also known for her strong technical skills and practical approach to problem-solving. Her in-depth knowledge of strata management systems means she can handle queries quickly and efficiently, ensuring her clients receive prompt and reliable support.

Friendly, approachable, and detail-oriented, Kaila values clear communication and lasting relationships with the people she works with. Her professionalism and dedication make her a trusted and valued member of the AAA Body Corporate Management team.

Brigitte is a dedicated Strata Manager with a strong professional background and a commitment to delivering exceptional service to committees and owners. Prior to working in the strata industry, she spent many years with a major insurance company and the Australian Taxation Office, providing her with a solid foundation in compliance, attention to detail, and client-focused service.

Brigitte is known for her ability to quickly grasp complex matters and for her proactive, solutions-focused approach. She is highly motivated and takes pride in providing reliable, high-quality management, ensuring committees are well supported and informed in their decision-making. She consistently receives positive feedback from clients who appreciate her responsiveness, professionalism, and clear communication style.

Rochelle joined the Body Corporate industry in 2017 and brings a wealth of knowledge and experience to her role as Strata Finance Officer. With a strong understanding of trust accounting, budgeting, levy management and financial reporting, she plays a vital role in ensuring schemes are managed with accuracy, transparency and compliance.

Rochelle is highly organised and detail-oriented, with a practical approach to financial management that supports Committees in making informed decisions for their communities. Her depth of experience across a variety of schemes enables her to confidently navigate the financial requirements unique to each property.

Known for her reliability and approachable nature, Rochelle is committed to delivering efficient and professional service while maintaining strong working relationships with clients and colleagues alike.

Outside of work, Rochelle enjoys spending quality time with her family and her dog, making the most of time together and the balance it brings to her life.

Maya is our Front of House Strata Assistant who plays a key role in creating a positive and professional first impression for clients, owners, and contractors. As the first point of contact for the office, she manages incoming enquiries with efficiency and care, ensuring matters are directed promptly to the appropriate team members.

With a natural and a proactive approach, Maya supports the strata management team with administrative coordination, meeting preparation, document handling, and day-to-day office operations. She understands the fast-paced nature of strata and works diligently to keep communication flowing smoothly between committees, owners, and managers.

Known for her friendly manner and attention to detail, Maya is committed to delivering reliable support and exceptional customer service, helping ensure the seamless operation of every scheme she assists.